CALL: Upgrades help 911 dispatchers

Democrat photo / David A. Wilson
At the Moniteau County Emergency 911 Center Dispatchers Bill Roll, right and Becky Forsythe answer calls.

Democrat photo / David A. Wilson At the Moniteau County Emergency 911 Center Dispatchers Bill Roll, right and Becky Forsythe answer calls. Photo by David Wilson.

— Recent upgrades have increased efficiency of the 911 Emergency Dispatch Center, enabling the dispatchers to help the callers with faster and more accurate response.

As time has gone on, more people almost automatically have begun calling 911 when there is an emergency, or sometimes just a problem. The number of callers who expect to speak to one of the emergency dispatchers has increased over the years the center has been in operation.

In the present day, people almost automatically call 911 when there is an emergency. The caller expects to speak to one of the emergency dispatchers and have help on the way almost immediately. Usually it is.

It wasn't always this way, though.

The Moniteau County Emergency Dispatch office has only "been there" for 16 years.

Not only has Emergency Dispatch been at the other end of the telephone at the simple dialing of 911, the technological advances in general, more accurate location methods, upgrades in computer assisted dispatch, the telephone systems and other resources have brought help to those in need much quicker as the years have gone by.

A new Computer Aided Dispatch system which was put into service Jan. 3 adds to the overall efficiency of the center.

Also improving response of emergency services to a caller is the "Phase II" upgrades which allow the dispatcher to determine the cell phone number, the name of the phone owners and, if gps equipped, the cell phone location. The upgrade was from a 50 percent match United States government grant.

Other advances include three Dell Precision T3600 computers, two new Network clocks for the dispatch room and the new Eventide recorder all installed in July.

The board approved support for upgrades in the mapping program by the dispatchers. The five years support began the first of November.

Future plans include a radio console software upgrade.

Cory Sullivan is 911 Administrator and Drew Rimel is Mapper and Addressor.

Since emergency services may be needed 24 hours a day, seven days a week, 365 days a year, a number of dispatchers are on staff on a full-time or part-time basis.

Current full-time dispatchers include Shelby Barnett, David Bledsoe, Becky Forsythe, Denise Nehl, Ashlie Newcomb, Tonya Price, Rimel, Renna Stauffer and Sullivan.

Part-time dispatchers are Leanna Brown, Sarah Jones, Vic Maurer, Kevin Morse, Bill Roll and Edward Wiecken.

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